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Ticket response time can be up to 48 hours - depending on the severity and investigation time.
Our support team operates monday to friday, from 09:00 AM to 5:00 PM, and strives to handle each ticket in a timely manner. However, our response times may vary during every weekend or national holidays.
If a ticket remains unresponsive for more than one or two business days or is unrelated to our support items, it will be locked. Additionally, duplicate ticket issues may also result in ticket locking. Thank you for your cooperation.
